We can’t offer you a full refund or exchange on cakes and cancellation is not allowed if the order was processed / in processing.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

Several types of goods are exempt from being returned. Perishable goods such as cakes, food items, flowers etc cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Cakes
  • Food Products
  • Flowers

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your wallet or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Fee

We are pleased to offer free shipping for orders above Rs. 500. For orders below Rs. 500, shipping fees will be applied based on your location, starting from Rs. 0 to 100 and delivered within a day / selected / communicated delivery date.

The shipping fee for orders below Rs. 500 will be calculated based on the destination and weight of the package. You will be able to view the shipping fee at checkout before completing your purchase.

If your order value is above Rs. 500, you will qualify for free shipping. Please note that free shipping is only available for standard shipping methods and not for any expedited shipping options.

Shipping returns

To return your product, you should mail your product to: Shop No 3 , Jivdani Shraddha Apartment, Manvelpada Rd, near Yash Vidya Niketan, Nalasopara East, Maharashtra 401209

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.